And then one, just if you could confirm the math is correct and the delta versus what you've seen versus the past 60 days. These declines were largely driven by costs incurred through the end of March even though we closed our facilities on March 20. I think you said it well. This new deal is a five year term that we could finance after one year. If anything, it's actually slightly better, and we posted a page to the earnings presentation on our website as well, where you'll see those stats, and that's the best leading indicator that we have. If we're EBITDA-positive which we plan on being this year, then there is no cash burn from that. Our success rates on credit card attempts which is a proxy for monthly payments, has seen no degradation since COVID started. We're going back to the database. And so we're now starting to track that.They're out in the wild for the last couple of months, and we're seeing good conversion on that. That's number one.
Now, turning to our current performance. We think that the industry norms that other lenders have seen have been closer to 4% to 5% overall as well.So we're performing well there. And so that's the intent of those relationships. S&P. We've seen no change in the performance of that. Specifically, we announced the issuance of a U.S.patent protecting our SmileShop IP and treatment process from any competitor for 18 years.
If you look at it on a COVID-adjusted basis, we were 66% in the quarter or down about 600 basis points quarter over quarter.
We have provided supplies to organizations from the Tennessee Department of Health to the hospital for sick children in Toronto and a variety of others.As I've cited before, we are fortunate to be able to help those in need at this time in many different ways, and we will continue to do everything we can to help alleviate the strain of these unexpected circumstances. And so if you adjust for that 87%, and take the impact of the reserves because we are pretty conservative with how we thought about our price concession reserves just given the unknown of COVID, the two of those together you take, it gives you 35 which is up about 33% year over year.The 10,500, that's shipments in April. 337927). David, can you maybe talk about what the conversion rate and kind of time to purchases look like for the kit business historically relative to the SmileShops? Please proceed with your question.Hey guys.
And that's why we've decided to turn on the marketing. And because the model is so flexible, we can ramp up slowly, test different cities, and then spend into that. So I think that has really helped open up, and a lot of people are looking at this platform who otherwise wouldn't have used it. We feel well positioned in our continued efforts to protect the access to care that consumers want and deserve, and we are very pleased to see progress being made in support of these efforts.Specifically, the American Association of Dental Boards recently delivered guidelines to state dental boards that embraced teledentistry and the access to care it provides. It sounds like you're thinking about fewer SmileShops, but also it seems like you're talking more about kind of a stronger, explicit relationships with providers. Someone just mentioned before this call, I don't know if it's true or not, that California may be shut down until August.But in this environment, this kit business stays robust, we can start to get back to some of those numbers.
So that becomes a more profitable business for us, less costly than the shops.So it's still an omnichannel approach, but I think that we'll be the beneficiary of this stay at home, be safe environment that we're in.Much appreciate it. We're definitely going to get more utilization out of these shops because we're getting more kit business.And our marketing, as we started to get better leverage out of that, even in Q1 before COVID, we feel that coming out of this, we can target a 45% type number between sales and marketing which really is the big factor in getting to EBITDA positive.
And so that kit business, like Kyle said, really, all we have is two shops in Hong Kong.So the vast majority of our kits and scans are the kits, and that is only down about 40%. And on average, how much that might be of the ASP price?Yeah.
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